Background

In this UX design case study, I will discuss the project that helped me learn about a subgroup of the population that is often overlooked. The goal of the project was to find a mobile solution that helps users track and manage their medications and prescriptions. Through this case study, I will walk you through my design process, from problem identification to the final implementation.

Challenges

Keeping track of multiple medications. Remembering precise timings and dosages. Ensuring loved ones are on track with their prescriptions.

• Keeping track of multiple medications.
• Remembering precise timings and dosages.
• Ensuring loved ones are on track with their prescriptions.

Solutions

1. Instant Information with QR Scanning: Users can quickly scan prescription QR codes, which the app decodes to provide relevant details. From dosage to timings, everything is neatly organized.
2. Seamless Integration with Wearables: With Apple Watch integration, users receive timely reminders right on their wrist, ensuring they never miss a dose.
3. Accountability Buddies: This feature brings a community approach to medication. Users can connect with friends or family within the app, who are notified if they miss a dose, ensuring added layers of accountability.
4. Comprehensive Organization: Beyond just reminders, users can catalog their prescriptions, manage schedules, and even incorporate specifics like meal timings if required.
5. Insurance and Pharmacy Details: By adding insurance and personal pharmacy details, users have a one-stop-shop for all their medication-related information, simplifying renewals and purchases.

User Research

To gain a deep understanding of the target user's needs, I conducted the following activities:

01. User Interview: I conducted interviews with both users of similar products (Medisafe & Cute Pill Remainder) and potential users of the application (users 65+, users with medical conditions, users with prescriptions) to gather insights about their pain points, preferences, and expectations.

02. Expert Consulting: I consulted with pharmacy technicians and pharmacists to understand the necessary criteria that needed to be filled.

03. Competitive Analysis: I analyzed other prescription tracking and nutrition tracking apps to understand their strengths and weaknesses. This helped identify the gaps in the market that my design could address.User

04. Persona Development: Based on the interview data and research, I created user personas to represent the primary user groups and their goals.

Design Concepts

Armed with valuable user insights, I brainstormed ideas to improve the application’s design. The following steps were taken:

1. Brainstorming Solutions: I facilitated brainstorming sessions with former mentors from my previous internship at Salesforce
2. Wireframing: Using the insights gained from the research, I created low-fidelity wireframes to visualize the app’s layout and flow.
3. Low-fidelity Prototypes: I converted the wireframes into interactive prototypes to test the app’s basic functionality and navigation.

Dashboard (Landing)

On the dashboard the user can see their recently taken drugs so that overlap doesn’t occur. The main section on the screen tracks the user’s progress throughout the day — gamifying the experience.